Frequently asked questions

Is the zoo open today?

Please make sure to have a look at our opening hours here.


 

I lost my ZooCard membership card. What can I do?

We are happy to provide you with a replacement card at our service point for a small fee of 2.00 €.

Can I bring scooters, tricycles, skateboards or rollerblades to the zoo?

For your own safety and those of other guests, we do not allow scooters, tricycles, skateboards or rollerblades inside the zoo. Our footways are often sloped and uneven to better fit into their thematic envinronment, making them a hazard to traverse on small wheeled vehicles.

We make exceptions only for scooters and tricycles equipped with an extended grip, which allows parents to continously hold and steer them.

Can I rent a handcart when visiting the zoo?

Yes, a number of handcarts are available to rent. We recommend reserving them online before your visit.

Follow this link (German) to reserve your handcart today. Please visit our service point to spontaneously rent a cart during your visit.

Can I rent a wheelchair for my visit?

Wheelchairs are available free of charge for any visitor who requires them. Please note that due to hygiene reasons, you are required to bring your own cushion.

You may reserve your wheelchair on our website or at our local service point.

I am a ZooCard holder and visit by car. Do I have to pay a parking fee?

Yes. Your ZooCard discounts regular visits to the zoo, parking fees stay the same for all visitors. We are not able to provide free parking for all our ZooCard members.

To plan your visit by car, and for an overview of current parking fees, please click here.

I have heard about spontaneous small tours during the weekend. Where I can book those?

Due to the ongoing COVID-19 pandemic, we do not offer spontaneous tours at this time.

I want to apply for an internship or a job at the zoo. How do I proceed?

All currently available positions as well as instructions on how to apply can be found here on our website (German).

I want to book a table at Yukon Market Hall, how do I proceed?

Yukon Market Hall, as well as all other in-park outlets, do not offer reservations.

However, our team at Hoflokal restaurant is more than happy to take your reservations on their website.

Reserve a table at Hoflokal (German)

Our service team is happy to help!

0049511/280740

Fax 0511/28074212

info@erlebnis-zoo.de