Our services for you
| Entrance area | |
|---|---|
| Bicycle parking mounts | |
| Public restrooms | |
| Sparkasse ATM | |
| Service-Point | |
|---|---|
| Baggage storage (1.00€ fee) | |
| Donation box for old cellphones | |
| Paper ID wristbands for children | |
| First aid station | |
| Rental wheelchairs | |
| Inside the park | |
|---|---|
| Microwaves for warming up baby food | |
| Thematic restrooms in all areas of the zoo | |
| Diaper changing stations in all restrooms | |
| We accept cash, debit cards and Adventure Zoo gift vouchers | |
| Fresh drinking water for your dog | |
Admission fees for persons with disabilities
People with disabilities pay regular admission prices.
However, holders of a handicapped ID with markers equivalent to the German labels for persons with major disabilities (B, Bl, AG, H), or otherwise evidently reliant on a caregiver are entitled to receive an additional free ticket, required to be used by a person responsible for (and capable of) safeguarding the ID holder.
When non-German handicapped IDs are presented, their eligibility to qualify for a free ticket is subject to the discretion of our customer service staff.
Our services for people with disabilities
- Disabled parking
- Free rental wheelchairs
- Broad footways and accessibility in all parts of the zoo
- Maximum incline of 10% is never exceeded on our footways and ramps
- Accessible restrooms in all theme worlds
- Boat tour is wheelchair accessible
- Seperately bookable guided tours can be adapted for wheelchair users on request
- Guide dogs can be brought into the zoo and may be eligible for free entry (please visit our service point)
- Dedicated wheelchair seats in our arenas
- All tables in our restaurants are wheelchair compatible
Filming and Photography
We are happy to see our guests create lasting memories by way of photography. However, please respect other guests' privacy when taking photos – not everyone is comfortable being captured on camera.
Please understand that while we are happy to let our guests share their zoo-related photos freely in a private manner, we do not allow commercial use of photos and videos created within Hanover Adventure Zoo without explicit written consent.
Further inquiries about commercial use of your photos and videos featuring our zoo may be directed at presse@erlebnis-zoo.de.
